The impact of service delivery system effectiveness on service quality: A hierarchical approach

Lodorfos, G and Kostopoulos, G and Kaminakis, K (2015) The impact of service delivery system effectiveness on service quality: A hierarchical approach. International Journal of Business Performance Management, 16 (2-3). 169 - 181. ISSN 1368-4892 DOI: https://doi.org/10.1504/IJBPM.2015.068721

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Divisions: Faculty of Business and Law > Leeds Business School
Identification Number: https://doi.org/10.1504/IJBPM.2015.068721
Status: Published
Refereed: Yes
Date Deposited: 17 Jul 2015 12:01
Last Modified: 03 Mar 2017 13:05
Item Type: Article

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