Do Empowered Front-Line Employees Perform Better? A Non-Linear Approach and the Role of Service Complexity.

Kostopoulos, I (2018) Do Empowered Front-Line Employees Perform Better? A Non-Linear Approach and the Role of Service Complexity. European management review. ISSN 1740-4754 DOI: https://doi.org/10.1111/emre.12153

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Divisions: Faculty of Business and Law > Leeds Business School
Identification Number: https://doi.org/10.1111/emre.12153
Status: Published
Refereed: Yes
Publisher: Palgrave Macmillan
Depositing User (symplectic) Deposited by Kostopoulos, Ioannis
Date Deposited: 20 Oct 2017 15:38
Last Modified: 12 Feb 2018 08:52
Item Type: Article

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