Customer Service Excellence Standard – 10 years of Impact and Value

Loughran, HJ (2012) Customer Service Excellence Standard – 10 years of Impact and Value. In: University Health & Medical Librarians Group Summer Residential - Measuring value, demonstrating impact: the importance of health libraries in a changing world, June 18-19, 2012, York, UK.

More Information

Divisions: Libraries & Learning Innovation
Date Deposited: 11 Dec 2014 15:01
Last Modified: 27 May 2016 16:19
Item Type: Conference or Workshop Item (Paper)

Download

[img]
Accepted Version
Note: this is the author's final manuscript and may differ from the published version which should be used for citation purposes.

Export Citation

Share

Statistics

Additional statistics for this record