Implementing a New Online Service - Beckett Books Extra

This article discusses the implementation of the Beckett Books Extra service at Leeds Beckett University. After explaining what the service is, the article describes how the service was integrated into the existing workload of the Collections Maintenance Team with a focus on providing student requesters with the same high level of service provided to Academic Librarians. The balance between allowing students to make acquisition decisions and good collections management is discussed, whilst the benefits of using Google Forms as adaptive and collaborative methods of data collection are highlighted. The decision to communicate with students about their requests in order to improve customer service is explained as is the ways in which creating this service has led to cross-team working and external interest. Lastly, key figures on what types of resources have been requested and purchased as a result of the service are presented and discussed.

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