Popp, B and Horbel, C and Woratschek, H
(2017)
Wertkette, Wertshop und Wertnetzwerk.
In:
Handbuch Dienstleistungsmanagement.
Vahlen Franz Gmbh, München, pp. 507-517.
ISBN 978-3-8006-5242-6, 3800652420
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