The event workforce: Understanding job satisfaction, stress and job experience in the events industry

Job satisfaction is key indicator in relation to organisational commitment, intention to stay and workplace motivation. This report presents findings from an online survey designed to assess levels of job satisfaction within the events industry. The survey was distributed through a variety of networks, including via the Association of British Professional Conference Organisers (ABPCO), resulting in 98 responses. Findings illustrate that levels of satisfaction within the events industry are generally high, with job variety, co-workers, supervisors and travel opportunities highly valued. Respondents indicate lower levels of satisfaction with pay, promotion opportunities and levels of stress. Specific human resource management (HRM) practices may be used to mitigate some of these issues and results indicate the importance of tailoring practices to career stage and family circumstances of the individual employee.