Customer Service Excellence Standard – 10 years of Impact and Value

Loughran, HJ (2012) Customer Service Excellence Standard – 10 years of Impact and Value. In: University Health & Medical Librarians Group Summer Residential - Measuring value, demonstrating impact: the importance of health libraries in a changing world, June 18-19, 2012, York, UK.

Date Deposited:	11 Dec 2014 15:01
Last Modified:	23 Feb 2022 10:39
Event Title:	University Health & Medical Librarians Group Summer Residential - Measuring value, demonstrating impact: the importance of health libraries in a changing world
Event Dates:	June 18-19, 2012
Item Type:	Conference or Workshop Item (Paper)

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Customer Service Excellence Standard – 10 years of Impact and Value

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