Process improvement capability: a study of the development of practice(s)

Jones, O and Gold, J and Claxton, JC (2019) Process improvement capability: a study of the development of practice(s). Business Process Management Journal, 25 (7). pp. 1841-1866. ISSN 1463-7154 DOI: https://doi.org/10.1108/BPMJ-11-2017-0299

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