Systems Science approach to organisational integrity. Case: Services Small and Medium Enterprises

This study developed a model oriented to organisational integrity in service in small and medium-sized enterprises (SMEs). A systemic approach was adopted to articulate methodologies as follows: A) the soft systems methodology was used to frame the problem and formulate a conceptual model (supported by 140 participants). B) Partial least squares path modelling was applied statistically to validate the construct. C) Through the viable system model, interactions within SMEs were realigned to foster organisational integrity. Results suggest that the relationships proposed in the construct may promote organisational integrity. The ideas developed are restricted to the organisational domain, and although the results apply to the Mexican context, this possible constraint was overcome through the adopted multi-methodological perspective. This study provides an opportunity to discuss methods for improving and viewpoints for rethinking viability in these organisations and provides tools to support academics and managers for addressing the issues identified.