Daily stress and coping among Emergency Response Officers: a case study

Purpose: Police in Europe are facing increased demands and diminished resources, and this is particularly prominent among Emergency Response Officers (EROs) working in poorer countries such as Portugal. Considering that daily stress and limited coping skills can result in detrimental consequences for officers ́ health and society welfare, this study investigated stress and coping among Portuguese EROs. Design: EROs completed daily diaries over 11 working days. Each diary entry included an open- ended stressor, coping section and a Likert-type scale to evaluate coping effectiveness. Data was analyzed using inductive and deductive content analysis procedures. The frequency of stressors, coping and coping effectiveness were calculated. Findings: EROs reported facing more operational stressors, particularly public disorder situations. However, gun situations were perceived as the most intense stressor. Emotion-focused coping (i.e., peer support) was more used than problem-focused. Despite variation in coping effectiveness in accordance to stressor experienced, longitudinal analysis suggests that PF coping is more effective. Research limitations/implications: Longitudinal methodologies should contemplate stress appraisal and coping effectiveness in order to fully understand stress and coping. Future studies should employ this methodology at a larger scale and over longer periods. Practical implications: Intervention programs for EROs should be multidimensional, targeting work conditions and resources, stress management, and coping effectiveness. Originality/value: Findings provide strong recommendations for future research and applied implications for stress prevention and effective coping interventions.