Loughran, HJ
(2014)
Customer Service Excellence Standard – adding value for your students.
In: Business Librarian’s Association Conference, 9 July 2014, Leicester.
Abstract
Helen Loughran of Libraries & Learning Innovation was invited to speak at the BLA conference in Leicester about achieving the Customer Service Excellence Standard.
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Refereed: | No |
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Date Deposited: | 11 Dec 2014 15:07 |
Last Modified: | 23 Feb 2022 10:39 |
Event Title: | Business Librarian’s Association Conference |
Event Dates: | 9 July 2014 |
Item Type: | Conference or Workshop Item (Paper) |