Work–life balance and the needs of female employees in the telecommunications industry in a developing country: A critical realist approach to issues in industrial and organizational social psychology

Finding a balance between the demands of the role requirements of work, family, and social life is a challenging problem for modern society and is particularly relevant for the growth of women’s participation in the workforce. These role conflicts may result in significant psychological stress for individuals. For corporations, stressed employees are also a problem. Work– life balance (WLB) programs to address these issues have emerged in Western countries in the past three decades and have been evaluated in various ways in multidisciplinary studies which have employed sociological and psychological methodologies. WLB programs in developed countries often reflect the ethos of particular cultures, and Western models may not be wholly relevant for cross-cultural comparison. The present study explores these issues using the methodology of critical realism in companies in the telecommunications sector of Palestine. This qualitative study develops a complex model of a newly identified set of factors, which may be relevant for other Arabic cultural settings. Further exploration of this model using psychometric techniques is proposed.