From Shop floor to top floor. An exploratory study of sustainable progression in the retial sector: the case of Morrisons

There has been increasing political and media attention given to the issue of social mobility in recent times. The interest has been sparked by research which suggests that social mobility may have stalled or even declined in the UK during the post-war period. Various factors have been identified as inhibiting social mobility including early years experiences in the home and at school, education and health along with area based influences. Employment and labour market experiences are also key factors contributing to social mobility with the importance of ‘getting a job’ and ‘sustainable progression’ increasingly recognised as an important means of improving social mobility. There now appears consensus that occupational mobility and career development is a key factor in overcoming social mobility, and the extent to which organisations develop pathways and support careers is a critical element in pursuing social mobility. This exploratory study has been commissioned by Morrisons to investigate the factors which impact on progression in the workplace and the effect of these on the social mobility of research participants. The study adopts the framework of ‘career development’ as a construct to explore sustainable progression, drawing on the employment and labour market experiences of employees at Morrisons who, having started on the ‘shop floor’ have progressed to senior management levels in the company. The study is based on their ‘life stories’ to identify the key factors associated with a successful career at Morrisons.