Items where Author is "Wood, PL"
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Wood, PL and Thornton, R (2019) Process maps, fishbones and stats: Continuous improvement and alternative formats at Leeds Beckett University Library. In: NOWAL Conference 2019, 28 June 2019, Liverpool. (Unpublished)
Wood, PL and Percival, J (2018) Proactive customer engagement at Leeds Beckett University Library: Measuring impact. In: Northern Collaboration Conference, 6th September 2018, University of Lancaster. (Unpublished)