Horbel, C and Woratschek, H and Popp, B
(2017)
"Wertkette, Wertshop und Wertnetzwerk."
In: Corsten, H and Roth, S, (eds.)
Handbuch Dienstleistungsmanagement.
Vahlen, München, pp. 64-78.
ISBN 978-3-8006-5242-6
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