Items where Author is "Loughran, HJ"
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Loughran, HJ and Morgan, J (2015) Using Social Media to Engage with our Communities. In: Northern Collaboration Learning Exchange: Strategic Marketing, 23rd January 2015, University of Sunderland.
Loughran, HJ (2014) Customer Service Excellence Standard – adding value for your students. In: Business Librarian’s Association Conference, 9 July 2014, Leicester.
Loughran, HJ (2013) Ear to the Ground: the value and impact of listening to our customers. In: Professionalism and Engagement in Customer Service: An M25 Customer Service Group Conference, November 7, 2013, King’s College, London. (Unpublished)
Loughran, HJ (2012) Customer Service Excellence Standard – 10 years of Impact and Value. In: University Health & Medical Librarians Group Summer Residential - Measuring value, demonstrating impact: the importance of health libraries in a changing world, June 18-19, 2012, York, UK.
Loughran, HJ and Miller, C (2012) Libraries and Learning Innovation and the use of Twitter. SCONUL Focus, 56 (43).
Hassall, J and Loughran, HJ (2009) A reflection on the ‘Big Draw’ events (October 2007 and 2008). Assessment, Teaching and Learning Journal, 6. 31 - 32. ISSN 1756-8781
Loughran, HJ and Young, D (2007) Implementing RFID at Leeds Met. CILIP Update, 6 (4). 40 - 41.
Loughran, HJ and Peacock, A (2007) Big Bens and time beings - freshers’ festival 2007 at Leeds Met. SCONUL Focus, 42.
Loughran, HJ and Peacock, A (2006) Fishy freshers! …or marketing gives you scales?? How attending Antony Brewerton’s marketing roadshow prompted a fish theme for the Leeds Met Library in 2006. SCONUL Focus, 39.
Loughran, HJ (2006) Redesigning Study Spaces: Noise-Level Zoning. CILIP Update, 5 (5). 40 - 41.