Items where Author is "Luo, A"
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Article
Luo, A and Ye, T and Xue, X and Mattila, AS (2021) Appreciation vs. apology: When and why does face covering requirement increase revisit intention? Journal of Retailing and Consumer Services, 63. ISSN 0969-6989 DOI: https://doi.org/10.1016/j.jretconser.2021.102705