Items where Author is "Zheng, CJ"
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Article
Wu, JS and Ye, S and Zheng, CJ and Law, R (2021) Revisiting customer loyalty toward mobile e-commerce in the hospitality industry: does brand viscosity matter? International Journal of Contemporary Hospitality Management, 33 (10). pp. 3514-3534. ISSN 0959-6119 DOI: https://doi.org/10.1108/ijchm-11-2020-1348
Ye, S and Wu, JS and Zheng, CJ (2019) Are tourists with higher expectation more sensitive to service performance? Evidence from urban tourism. Journal of Destination Marketing & Management, 12. pp. 64-73. ISSN 2212-571X DOI: https://doi.org/10.1016/j.jdmm.2019.01.002